Ownership, Terms, and Risk

1. Order Processing & Shipping Lead Time

Orders will be dispatched within 2–5 business days upon successful payment. Please double-check your full shipping address before checkout. We are unable to reroute parcels once they are in transit, and any delivery failure caused by incorrect address information shall be your sole responsibility.

Shipping Time Tier Rules

1. Orders worth over $100, and all units of our best-selling BM1300 monitor model: We use expedited dedicated shipping lines for faster delivery. Exact transit times for each country are listed in our shipping schedule table for your reference.

   United States, Finland, Ireland, Italy, Lithuania, Portugal, Spain, Sweden	5-8 working days
   Canada	5-7 working days
   United Kingdom, Japan, Korea	3-5 working days
   French, German	4-6 working days
   Australia	6-11 working days (Excluding remote areas)
   Belgium, Luxembourg, Netherlands, Switzerland	6-10 working days
   Austria, Czech Republic, Poland	5-10 working days
   Chile, Israel	8-15 working days

    
2. Orders worth below $100: Standard shipping service applies, with an estimated delivery window of 5–15 business days.

Shipping Exclusions

PO Boxes, APO and FPO military addresses are not supported for express delivery services. Delays may occur if you submit an invalid shipping address.

2. Shipping Cost Policy

• Orders subtotal under $15: A flat shipping fee of $10 will be charged at checkout.
• Orders subtotal over $15: Complimentary free shipping service.

3. Tracking & Order Cancellation

• Every shipment comes with full track-and-trace visibility. You will receive an automated confirmation email with your tracking number once your package leaves our warehouse.
• Cancellation requests are not accepted after your order has been dispatched (tracking number issued or order status marked as fulfilled).

4. Shipping Method Overview

Nearly all goods ship directly from our China warehouse via dedicated cross-border parcel lines. Registered international airmail will be used for remote regions where dedicated line service is unavailable.

5. Customs, Duties & Local Taxes

All shipments originate from our China warehouse. The buyer is fully liable for all import duties, VAT, local taxes and additional surcharges imposed by your domestic customs authority. We recommend verifying local tax and duty rules with your national customs office before placing your order.

6. Force Majeure Statement

In cases of unavoidable force majeure events (including updated logistics regulations, pandemic restrictions, flight delays, customs inspection hold-ups, or other disruptions that suspend normal delivery), we will notify affected customers by email in advance and process full refunds as applicable.

Support Contact

For further inquiries about shipping, products or policies, please reach out to us via sales@pepultech.com